Health Care Guidance

Helps members request and schedule transportation to medical appointments through Medi‑Cal, understand the difference between NMT and NEMT, and avoid delays caused by missing documents or eligibility issues.

Support covers

• Understanding NMT vs. NEMT
• Determining transportation eligibility
• Requesting rides through the health plan
• Scheduling round‑trip medical transportation
• Coordinating pickup and drop‑off times
• Preparing required documents (ID, plan number)
• Responding to transportation vendor calls or notices
• Addressing barriers (no license, no car, physical limitations)
• Following up on missed or delayed rides