Helps members manage their medications by understanding pharmacy requirements, completing refills on time,
and using pharmacy apps or phone systems to avoid lapses in access. Support focuses on refills, transfers,
and responding to pharmacy notices.
Support covers
- Pharmacy app navigation
- Refill steps
- Transferring prescriptions between pharmacies
- Understanding refill notices
- Avoiding lapses in medication access
- Coordinating with the health plan for coverage issues
- Responding to pharmacy calls or messages
- Tracking refill dates and pickup times