Health Care Guidance

Helps members use digital tools related to their health care, including Medi‑Cal, health plan, and hospital system apps. Support focuses on logging in, navigating dashboards, and completing key tasks without delays.

Support covers

• Downloading HSA apps
• Downloading health plan apps
• Downloading hospital system apps (MyChart, FollowMyHealth, etc.)
• Logging in and password resets
• Navigating menus and dashboards
• Scheduling appointments
• Viewing upcoming visits
• Viewing blood work and test results
• Tracking vaccinations
• Messaging providers (non‑clinical guidance)